Returns, Order Problems & Customer Support
English — An Diệp Đường packs dry food and herbal culinary ingredients in Ninh Bình, Vietnam. If your order contains an incorrect item, arrives with damaged packaging, appears spoiled, or is missing an item, please email quoccuongpv95@gmail.com with the order number, an explanation, and clear photos where possible. Do not use or consume items that appear damaged or spoiled.
Requesting assistance
Contact us before sending anything back. We will review your request and advise whether a return, replacement or other remedy is appropriate under applicable consumer protection rules. International return shipping and customs procedures vary by location. This page does not restrict any mandatory consumer rights.
Refund requests
Where a refund is approved, timing can depend on the original payment method and your financial institution. Please avoid sending products back without return instructions, as the parcel might not be received correctly.
Contact
Email: quoccuongpv95@gmail.com.
Brand: An Diệp Đường – Tinh hoa Dược Thảo.
Dispatch location: Thôn 1, Bình Minh, Ninh Bình, Việt Nam.
Returns, Exchanges & Order Support
Vietnamese — If your order is incorrect, missing items, has damaged packaging, or shows signs of spoilage, please do not use it. Email quoccuongpv95@gmail.com with your order number, a description of the issue, and photos so the store can inspect it.
Please contact us before sending items back to Vietnam on your own. The store will provide guidance on the appropriate solution based on the order status and applicable consumer rights. If approved, the refund time depends on your payment method and bank.
This page provides contact information and guidance for resolving order issues; mandatory legal terms apply in accordance with relevant laws.